Hollon Home Safes – Part 2

by BJ on May 16, 2011

Hollon HS-370D Home Safe

The Hollon Safe Home Safes come with a choice of an electronic keypad for easy programming for one user and one master code, 3-8 digits or a Dial Combination Lock.  There is one removable shelf and one anchor hole on the bottom.  Bolting hardware is included.

There are 3 different Home Safe sizes to choose from:

  • Hollon Safe HS-320E – Electronic Keypad
    • .62 Cubic Feet
    • 12 1/8″ (H) x 16 1/4″ (W) x 13″(D)
  • Hollon Safe HS-320D – Dial Combination Lock
    • .62 Cubic Feet
    • 12 1/8″ (H) x 16 1/4″ (W) x 13″(D)
  • Hollon Safe HS-370E – Electronic Keypad
    • .83 Cubic Feet
    • 13 4/7″ (H) x 19″ (W) x 15 3/4″(D)
  • Hollon Safe HS-370D – Dial Combination Lock
    • .83 Cubic Feet
    • 13 4/7″ (H) x 19″ (W) x 15 3/4″(D)
  • Hollon Safe HS-510E – Electronic Keypad
    • .83 Cubic Feet
    • 19 ” (H) x 13 1/2″ (W) x 15 3/4″(D)
  • Hollon Safe HS-510D – Dial Combination Lock
    • .83 Cubic Feet
    • 19 ” (H) x 13 1/2″ (W) x 15 3/4″(D)
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{ 2 comments… read them below or add one }

Donald October 29, 2011 at 12:41 am

I purchased a Hollon media data safe (through GunSafes.com). The number of the safe was HDS-1000E. This safe is manufactured by Booil Safes in Korea. The Booil safe identifier is BDS-1000T. It is one in a series of safes such as the BDS-750T and BDS-1200T (or BDS-T750 and BDS-T1200).

While researching safes I discovered the rating systems and certifications that may be used to describe a safe. Various entities such as Underwriter Labs certify safes for specific temperatures ranges and times. A media data safe must keep the interior of the safe at 125 degrees Fahrenheit for a specified period of time (1 hour, 2 hours, etc.) when the outside temperature reaches 1700 or 1800 degrees Fahrenheit. The interior humidity must also be at a specified level.

I noted that the “rating” on the Hollon safe was 125 degrees F at an outside temperature of 183 degrees F. This is posted on the Hollon website and is utilized by people selling Hollon safes. They also have a page on their website that displays various certifications. I called Hollon and asked them which certification the HDS-750E (and by way of the same product line the HDS-1000E) had. I was told that it was UL certified. I received an email stipulating the same from Hollon.

When the safe arrived I looked for the certification plates that verify the safe was as represented. Instead of the expected UL certification plate I found a KSG-4500 plate (Korean rating) that said the safe was good for ~350 degrees F at some stated outside temperature. The plate temperature graph was in Centigrade and I had to convert to Fahrenheit.

I called Hollon and was told that:

1) It was probably a misprint since the Koreans often are not clear with the English language. They probably meant Fahrenheit.

2) The plate with the KSG-4500 standard was only for the outside safe. The inside safe was what gave the safe the media data rating of 125 degrees F. When I asked where the plate was they said that maybe the Koreans had placed it on the back of the inside safe and it was not readable.

I asked for certification documentation. I was sent a fire test that had been performed in 2005 on a BDS-C1200 safe. This test had been purportedly done (and thus certified or rated) by SP Sveriges Tekniska Forskningsinstitut of Sweden. I asked the Hollon technician why there was not a certification plate on the safe from SP. He pointed me to the trademark emblem for SP which contains a crown. He told me that the crown emblem was stamped on the cardboard box which the safe arrived in and this verified that SP had certified the safe. I happened to still have the box and all packing material. There was a crown emblem on the box but it was not the SP emblem and was there for a different reason entirely – not certification – and was not even related to SP.

I contacted SP and they said that they did not certify any Booil safes. They said that Booil had run a fire test in 2005 on the BDS-C1200 safe.

As it turns out, the safe has never been certified by anyone. I was informed by the sales people that that is how Hollon keeps it safe prices lower than other companies.

Recap:
- I was told the safe was UL certified. FALSE.
- I was told the KSG-4500 plate was a misprint. FALSE.
- I was told that the safe might have certification plate on the back side of the inside safe. FALSE.
- I was told the safe was SP certified. FALSE.
- I was told the box marking was the SP certification. FALSE.
- I was told the safe was certified. FALSE.

They told me not to worry. If the safe was destroyed in a fire they would replace it. Replacing the safe was not my worry. Keeping my data in pristine condition was.

I decided to return the safe. I was told that I would have to pay shipping and restocking fees which would be about $300. I declined to take that offer and we had several days of discussions during which Hollon refused to budge.

I then produced the original email from Hollon showing that they had misrepresented their product that they capitulated. I assume that was because I had proof of legal misrepresentation which is a civil tort.

Recap:
While the original claim that the safe was UL certified might have been an honest mistake the other statements and claims were blatantly false. The people making those claims assuredly knew that they were not correct.

I would not purchase any Hollon safe based on my experience with this purchase.

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kcgal86 January 28, 2012 at 10:32 pm

Donald – curious why this was posted on a homesafe safe thread? If I understand your post correctly – this was a data safe that you purchased – not a gun safe. I understand that you are probably posting it because it was a Hollon in general but these are completely two different safes. The Hollon Home safe doesn’t advertise the same features as a Data safe. Data safes are a different beast. I did read Hollon’s website and other websites regarding this safe though. They, nor do others, advertise it as a UL tested or rated safe. It does appear to be an honest mistake that they told you it was UL tested. I like to have facts in front of me proving that something is wrong. All in all – it seems like you wanted a UL approved safe for date/media. It appears that you did not read on Hollon’s website or on any other website that it was UL rated. As to not actually seeing the email you sent Hollon or their response, you say they told you it was UL rated. Your email could have been unclear and been misunderstood. Just a thought? If you are wanting something SPECIFIC out of any safe or any product, ask documentation or ratings showing it is what you are wanting it to be. Had you ask specifically for pictures of the UL label on the safe or any product could clear up any possible misconceptions. If I want a specific product and the description is vague – you better bet I am doing more research and asking for proof. All in all you got your refund due to the mis representation of the product due to one email. I don’t find any other negative reviews for Hollon products. This should be key to anyone reading this thread.

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